SHIPPING & RETURNS

Shipping Details and Tracking: We ship anywhere in the world using USPS and UPS services and keep you up-to-date on its status via email updates. Below are the steps taken to prepare for shipment and delivery. Your purchase price includes the shipping costs.

Please Note: We ship the helix-4 Bundle from – Alpha Logistics in Valencia CA.

Orders are received, confirmed and prepped for shipping, the package is scanned, and shipping labels are applied. (3-5 business days)

Products are mailed according to your preferred shipping method. Shipping confirmation emails are sent to recipients with tracking information.(1 business day)

Tracking will be provided within 24 hours once order is confirmed.

Product is shipped and delivered to you. (5-7 business days)

International orders (outside US) are processed (subject to stock availability) within 3 to 7 business days. Our shipping duration normally takes between 12 to 18 business days, depending on which country you reside in. However, due to the current global situation of COVID-19, you might experience delays for your online orders during this period. Factors such as shipping disruptions, decreased flight hours, conditions of the destination country. delayed logistics and customs clearings may have an impact on the delivery time. Rest assured that we are trying our best to deliver your order as soon as possible. We thank you for your patience and kind understanding during this period.

Contact Us

Shipping Address: 28340 Ave Crocker, Valencia, CA 91355

Return Address: 19655 E 35th Dr #100, Aurora, CO 80011, USA